Return Policy
Assets - in this context, means various forms of money, including electronic currencies, fiat non-cash and cash national currencies, cryptocurrencies and tokens.Exchange service - is software hosted on the Internet that provides the ability to exchange assets.Exchange - includes the transfer of assets between the service and user accounts.User - is a person who uses the service services, sends assets to the service accounts for the purpose of exchanging, both intentionally and by mistake.Application - is a client's request to exchange assets, submitted electronically through user interfaces on the service websites.Timeout - is the time allotted to the user to transfer assets to the service accounts to perform the exchange.Unaccounted funds - are assets credited to the service accounts without submitting an application on the service websites or assets credited to the service accounts in excess of the amounts specified in the application. Refund is a process by which the service returns assets or unaccounted funds from the service accounts to the user accounts. 1. The developed policy defines the procedures for returning assets to users by the service, as well as the fees charged by the service for processing returns. This policy is an integral part of the terms of service.2. Refunds can only be made for an amount not exceeding the amount of the asset sent by the user to the service accounts for exchange. 3. A request for a refund can only be submitted from the email address from which the application was made.4. The service's fee for the refund is withheld from the amount of the returned asset, which will be returned to the user.5. Service responsibilities: The service undertakes to return the assets that were sent by the user to the service accounts only if the exchange did not take place and the user did not receive the assets from the service to their accounts. 6. The service has the right to:6.1. Not return assets until the user requests a return. Any actions by the service to return assets in accordance with the current policy begin only after the user contacts the support service. This means that the service will not take measures to return without a user request.6.2. Not reimburse the user for payment system fees for returns.6.3. Charge a fee for the return of unaccounted funds specified in paragraph #8.6.4. Charge a fee for the return specified in paragraph #8 if the exchange cannot be completed for reasons beyond the control of the service. For example, if the service cannot complete an exchange for a blocked or restricted user account, or if the exchange cannot be completed in accordance with the request submitted by the user in violation of the rules.6.5. Charge the return fee specified in paragraph #8 for requests cancelled due to timeout. This is when the user has sent assets to the service's accounts after the request was cancelled and requests their return.6.6. In accordance with paragraph #7.2 of the current policy, do not pay the user additional fees. 7. Special conditions:7.1. The service stores the user's assets subject to return for 6 months after the request is created and funds are paid to the exchange service's accounts.7.2. The service does not dispose of the user's assets subject to return for commercial purposes and does not derive investment or any other profit from them. 8. For refunds provided for by the current policy, the service withholds the following fees in accordance with the tariffs (taking into account the fees of payment systems):8.1.1. For banking transactions in the Ukrainian national currency (UAH), the fee is 3% of the refund amount plus 5 hryvnia.8.1.2. For payment systems (any) such as Payoneer, PayPal, the fee is 2% of the amount of your payment, plus the system's fee for the transfer.8.1.3. When returning cryptocurrency, the fee is calculated at the exchange rate. Please note that there are special rules for refunding payments in cryptocurrency. All incoming payments related to applications are recorded in USDT on the exchange we use. If the exchange cannot be carried out, you can request a refund of the USDT currency that you received during the sale, minus 1% and a fixed fee for withdrawing from the exchange.Please note that the specified fees are mandatory and are subject to withholding when returning assets. The user agrees to these fees and takes them into account when submitting an exchange request. Please note that the specified fees are mandatory and are subject to deduction when making a return of assets. The user agrees to these fees and takes them into account when submitting an exchange request. It is also important to note that the service reserves the right to make changes to the current asset return policy. In the event of changes, the service will notify users of the new conditions and fees applicable to the return of assets.8.1.4. For other types of assets and currencies, the fee will be calculated in accordance with the accepted practice and conditions of the exchange. The user will be notified of the fee applied to a specific return before confirming the request.8.2. The fees specified in section 8.1 are subject to deduction from the amount of assets returned. This means that when making a return, the user will be returned the amount of assets reduced by the corresponding fee.8.3. The service has the right to change the commission rates without prior notice to users. In the event of a change in the fees applicable to asset returns, the service will notify users of the new terms and the changed fees will apply to future asset returns.8.4. The user agrees to the applicable fees when submitting an exchange request and confirms that he/she has read the asset return policy and agrees to its terms. We recommend that the user carefully read the terms of asset return and fees applied by the service before submitting an exchange request. If the user has any questions or requires additional information, he/she can contact the service support service, which is located in the lower right corner of our website.The service strives to ensure transparency and reliability of the asset return process, and the return policy is an important component of ensuring service quality and user satisfaction.